|Ismerje meg, hogyan tudja beállítani és használni a legkorszerűbb mobil, VoIP, SMS és web funkciókat.|
Make your communication system more flexible, time and cost-effective by using Ozeki Agent Dialer, which enables your call centre agents to call solely the available phone numbers and talk with a live person (busy, no answer and disconnected lines are excluded). This way, the agents can initiate only answered calls that increases the chances of the successful deals as well.
This is an example project for Ozeki Phone System XE. It comes with a fully
functional installer that will install the ready to use application to your
Windows PC. You may also download and modify the source code and distribute
the modified version freely.
The project uses the Ozeki VoIP .Net API.
Figure 1 - Ozeki Agent Dialer
How does it work?
When you need to call several phone numbers from a call list, Ozeki Agent Dialer enables to dial them sequentially and automatically. If the software finds a busy, no-answer or disconnected line, the program will skip over it. The Agent Dialer switches only the available lines. It means that you will not be involved in a call until a live person answers.
When a live person answers, the message status can be seen in the 'State' column. After you have finished the call, the software will dial the next available telephone number.
Core business benefits
Quick Start Tips for Predictive Dialing
In case of predictive dialing, the software dials an available telephone number. After the recipient answered the call, an avaliable agent connects to the call.
Ozeki agent dialer can be used effectively for...
|It is easy to download and setup in less than 10 minutes||✔|
|VoIP Internet dialing services or your company's PBX system can be used to operate the agent dialer (there is no need for telephony hardware)||✔|
|High level of scalability - can dial as many simultaneous calls as your PBX allows||✔|
|In predictive dialing mode, leaves voice messages on answering machines or skipping them automatically||✔|
|Agents can work anywhere in the World, only Internet connection is needed||✔|
|Extensive interface for system integration for developers||✔|
|Integration with any Window-based software, such as SQL database||✔|
What is needed
Download absolutely free Ozeki agent dialer example program
|Download Installer||Download Source Code|
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