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Ozeki Phone System XE provides professional and advanced VoIP services that can be further improved by efficient configurations. This article elaborates on these services provided by the PBX. You can find here the most often used services that make it possible to reach corporate communication goals.
Figure 1 demonstrates the important and most often used services of Ozeki Phone System XE: SMS services, voice mail, call recording, SIP telephony, call queues, etc. Below you can find a short introduction for these services.
Figure 1 - Advanced services of Ozeki Phone System XE
Providing mobile phone numbers: It is possible to enter mobile phone numbers in the phone book for each user to which SMS messages can be sent effectively. This way, you can send SMS to these users quickly and easily by simply selecting this mobile number from the phone book.
SMS notifications about voice mails: Ozeki Phone System XE is able to send SMS notification when there is a new voice mail for the user. This service improves availability.
SMS notifications about scheduled calls: Scheduled calls basically refer to phone calls that have been previously arranged such as conference calls. You can easily set Ozeki Phone System XE to send an SMS notification about the date and other details of the conference call for each participant. This way, invited people can be automatically notified about any changes or just reminded for the most important details. This option makes organization processes and corporate communication really effective.
SMS alerts about system events: It is really efficient for system administrators that they can set the Ozeki Phone System XE to send SMS alerts about events occurred in the system. These SMS alerts can be critical when any problem occurs the system that affects communication services. Due to SMS alerts the intended person can be immediately notified about any issue and he can react immediately to prevent damages.
Storing SMS information: Ozeki Phone System XE allows you to store all SMS related information - such as telephone numbers, sent SMS messages, etc. - in database tables efficiently. You can also set the time intervals to define how often these database tables should be archived or deleted.
Defining call routing rules: Ozeki Phone System XE makes it possible to define call routing rules efficiently. This way, you can also set a call routing rule for cases when the called person is not available for any reason. In these cases the voice mail service can automatically accept the incoming call based on your call routing rule.
Customizing notification messages: Ozeki Phone System XE allows you to customize notification messages. This way, you can easily customize and create unique voice messages according to your corporate needs that are played when the voice mail service accepts an incoming call.
Notifications about voice messages: Some IP phones have LED signals that notify the user when there is a missed call and a voice message has been left. This excellent service is also available in Ozeki Phone System XE. The PBX allows to send notifications about new voice messages via email and/or SMS messages. These methods make users possible to listen their voice messages the soonest.
Storing voice messages: Ozeki Phone System XE allows you to store voice messages. For archiving purposes, you can easily create file structures in which you can store voice messages. Then you can also set how long these messages should be stored. You can also prioritize voice messages arrived to various phone numbers. For example, you can define for how long voice messages arrived to private mobile numbers or to corporate central number should be stored.
Recording phone calls: Ozeki Phone System XE makes it possible to record phone calls. These recorded conversations can be effectively used for improving the quality of corporate communication. They can also be stored for later playback when ambiguous cases occur in a call center, or to train a new employee, etc.
Various file formats for call recording: Ozeki Phone System XE permits to use various file formats for call recording purposes. You can easily save recorded calls in .wav or .mp3 file formats. You can decide which file format is suitable for your needs based on the usage purposes.
Selective storage: It is possible to store recorded calls in various ways when you use Ozeki Phone System XE. One option is to save them to hard drives. You can also create separate folders for each extension. You can also save recorded calls into database tables. In this case, you can assign entries of the database tables for the given user and phone number.
Archiving call recordings: You can easily set for how long the recorded phone calls should be stored or archived. You can also define if the system needs to automatically delete recorded calls right after playback.
SIP authentication: In order to make VoIP calls (VoIP stands for Voice over Internet Protocol) the various SIP devices (softphones, desktop devices, mobile phones, etc.) need to be registered in the Ozeki Phone System XE. For this purpose, SIP authentication is used. With SQL API or HTTP API you can easily realize SIP authentication.
Call routing rules: In order to define how incoming calls should be forwarded to the called person, to the right extension, you can setup dial plans (call routing rules). In case the called person is not available, you can define a call routing rule for selecting which extension, which employee or communication device can accept the given call. In these cases the voice mail service can also answer the call. Call routing rules are noticed by presence functionality.
Interactive menu system: It is possible to automate the handling of incoming calls by using IVR (Interactive Voice Response). The menu system can be fully customized according to the corporate needs.
Text to Speech: The interactive menu system makes Text-to-Speech option available. This method helps save time and costs, and decrease the workload of call center agents.
Play sounds into phone calls: Ozeki Phone System XE makes it possible to play sounds into phone calls. This option is useful during connecting two extensions or at any other case when the customer is placed on hold. In these cases, the system will play a sound file for the waiting party. These sound files can be fully customized according to your corporate needs.
Logging phone calls: In Ozeki Phone System XE phone call logging can be enabled or disabled according to your needs. If call logging is enabled, you can view the full log entry of the given phone call. The log entry includes the most important parameters of phone calls, such as the called person, the caller, the date of the call, the duration of the call, etc.). In case you need more information about calls you can easily add new modules for logging in order to extend log files with further information.
Queues for waiting calls: Ozeki Phone System XE is able to enlist calls in progress; furthermore, it also displays waiting calls. In case the called person is busy, waiting calls can be queued easily with this functionality. Calls are enlisted in the call queue in transparent order based on their exact date.
Data of the caller: Ozeki Phone System XE allows to check call history if the given call is arrived from a phone number that is in the phone book. In this case, you can click on the given call in order to view the details of earlier calls, as well. It is possible to add new modules for call logging functionality with the help of external APIs in case you need further details about calls.
Keep in mind
Ozeki Phone System XE offers a wide range of advanced functionalities besides the standard PBX services. It is recommended to know these services to be able to increase the efficiency of your corporate communication system. This article presented you the 5 most important services (SMS service, voice mail, call recording, SIP telephony and call queuing).
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