Discover the ultimate call managing options

If too many customers calling, put them in a queue and entertain the callers by playing music while they are waiting. Applying this feature, missed calls can be avoided that can significantly increase your ROI. This guide describes how to install a call queue extension and manage incoming calls effectively.

Proceed to the call queue setup guide

Creating ring groups is the best way to get your phone answered as fast as possible. After calling a ring group, all of the phones will ring in the group. Depending on which one is the most convenient for you, ring group extensions can ring simultaneously, in a specified order or randomized.

Proceed to the ring group setup guide

Ozeki Phone System XE can be used to host conference calls. Anybody can join to the conference who knows the telephone number of the conference room and calls it. This guide explains how to add a new conference room and demonstrates a test call for better understanding.

Proceed to the conference room setup guide

The IVR can be used to control incoming calls. Such control is possible with the help of our own XML language, OzML (Ozeki XML). When the IVR extension receives a call, the given OzML will be executed. During this call, the caller can navigate through the various menus you previously designed with OzML.

Proceed to the IVR extension setup guide