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Killer Phone System
"...an enlightening article for anyone interested in using VoIP in their Office in 2020."
Phone systems in 2020 are much different from phone systems we used a few years ago. Back then phone systems were about VoIP technology, cheap calls and about using the Internet to connect offices free of charge.
Phone systems in 2020 have changed. Now they are about advanced telecommunication capabilities. They offer very exciting advanced features. My favourites are the possiblity of connecting mobile phones to the office with smartphone apps, SMS messaging and website integration. Website integration is a fantastic feature, because it makes it possible for live chat sessions and phone calls to come in directly from webpages into the PBX. Another trend in 2020 is that phone systems are connected to IT systems, such as CRM, helpdesk administration and marketing systems. Let's take a look at how you can build your own advanced phone system.
What is needed to setup an office telephone system?
In short you need a Windows or Linux PC, a PBX software, some VoIP telephone sets, and a device that will allow you to connect to the Public Switched Telephone Network (PSTN). If you want to go for the advanced features, you will also need a website and optionally a connection to the mobile network.
Starting with a PBX
As most people remember, a PBX is a "box on the wall" with cables going to the telephone
sets. To build an office phone system, the first step is always to setup the PBX. The PBX is the
central node of an office telephone system and is responsible for providing "line" to
the telephone sets.
Ozeki Phone System XE.
Mr. Steve Greenwood
Ozeki Informatics Ltd.
Ozeki Phone System XE.
Advanced VoIP PBX
Find out more about advanced
VoIP features and VoIP services
offered by Ozeki Phone System XE.
Mobile communication PBX
SMS mobile text messaging, remote mobile
extensions and smartphones extend the reach
of an office phone system. Read more about
how to take advantage of these opportunities
Ozeki Phone System XE offers live chat,
audio and video calls directly from
the webbrowser. Calls can be accepted
on mobile telephones, VoIP telephones, standard
telephones or on PCs.
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