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How to use ring groups

Ozeki Phone System XE makes it possible to create ring groups efficiently. Ring group feature refers to directing incoming telephone calls to various extensions so that any of the devices can answer it. For this purpose you can define various call routing rules in the telephone system. This guide describes how Ozeki Phone System XE helps you exploit this versatile feature.

What are ring groups?

One of the essential tasks of corporate telephone systems is call routing. Call routing refers to the ability to direct incoming telephone calls to the intended employee. Traditional telephhone systems used to have complicated switchboards; however, today there are modern call routing rules that allow to deal with multilevel and complex call routing.

Figure 1 - Ring group functionality in Ozeki Phone System XE

At the early stage of telecommunication, call routing only referred to routing incoming calls to an extension that belonged to the dialed number. While in the modern age of telecommunication call routing offers much more sophisticated and complex solutions. For example, it can be configured that more than one extension needs to ring when there is an incoming call. It is called ring group.

The ring group usually appears as a virtual extension in a PBX. In call routing rules this virtual extension can be specified as an outgoing extension. During configuring the ring group you can define which telephone extensions belong to the given group. This way, when there is an incoming call all extensions will ring within the ring group.

How Ozeki PBX ensures ring group functionality?

When you set up ring groups in Ozeki Phone System XE, your system is ready to receive calls in a sophisticated way. During configuration of ring group, you can assign registered extensions to be the member of the created ring group.

When an incoming call arrives to the PBX, it will be received by a virtual extension (ring group). All assigned extensions will be rung according to the routing rules. The general rule also applies for ring groups: when one of the extensions accepts the call, the other extensions will stop ringing.

Ring group options offered by Ozeki Phone System XE

Ozeki Phone System XE offers full support for setting call routing rules, creating and managing ring groups. You can add any number of SIP accounts to the created ring group. Since ring groups are only virtual classifications among SIP extensions, it is possible to add one SIP extension to more than one ring group.

The ring groups appear as virtual extensions in Ozeki Phone System XE. This way, ring groups can be defined in simple call routing rules. Due to its simplicity and transparency, Ozeki Phone System XE is the best platform for using ring groups efficiently.

Once you created ring groups, Ozeki Phone System XE forwards all incoming calls to the extensions included in the given ring group. When the call is accepted by one of the extensions, the telephone system sets up the communication channel with this extension while stops ringing other extensions.

Configuration guide

In order to create ring groups in Ozeki Phone System XE, please follow this step-by-step guide.

First of all, start Ozeki Phone System XE software and log in with your username and password (Figure 2).

Figure 2 - Log into Ozeki Phone System XE

In the Home screen of the PBX you can find Extensions section at the right side. In this section click on Install next to Ring group (Figure 3).

Figure 3 - Install Ring group extension

Now on the configuration form you can specify the Extension phone number for the created ring group. Then you can assign registered extensions to the ring group as Members (Figure 4).

Figure 4 - Configure ring group

After you configured your ring group, all of the assigned extensions will ring when the phone number of the ring group is called and the Ringing strategy is set to RingAll status.

Ring strategy

In case of 'Ring all' strategy, the incoming call will be forwarded to each ring group. This way all of the telephones involved into the ringgroups will ring simultanously (Figure 5).

Figure 5 - Ring all strategy

Using 'Ring one by one' strategy, only one ring group will be able to receive the incoming call at first. If the call will not have been answered in 15 seconds, the next ring group will be able to receive the call (Figure 6).

Figure 6 - Ring one by one strategy

Figure 7 demonstrates the logs of an incoming call. You can see that the members of the ring group have been rung successfully.

Figure 7 - Successful incoming call for ring group members

Keep in mind

Ozeki Phone System XE makes it possible to create ring groups to provide seamless communication experience. When there is an incoming call, the telephone system rings all the extensions belonging to the ring group. When one of the extensions accepts the call, the system automatically stops ringing other extensions. Ozeki Phone System XE handles the ring groups as virtual SIP extensions and implements all requirements for this solution efficiently.

For more information or assistance, please contact us at info@ozekiphone.com

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