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Time profiles can be used to setup such dial plans, that will allow incomming calls only at certain times e.g. working hours, otherwise those calls could be forwarded to a voicemail.
If your company has many incomming calls and you want to accept them only at certain times, then the time profile function of Ozeki Phone System XE is what you are looking for. Setting it up only takes a few minutes, so let's see the necessary steps for it.
First of all, log in to Ozeki Phone System XE with your username and password.
Figure 1 - Login page
For this purpose navigate to the PBX features drop down list and select the Preferences as you can see on Figure 2.
Figure 2 - Preferences
Click on Time Profiles at the bottom of the left side of the screen.
Figure 3 - Time Profiles
In the Time profiles window click on Add profile.
Figure 4 - Adding a profile
The time profile configuration window consists of two tabs, the first is the General tab, where you can set the name of the profile and add a description to it.
Figure 5 - Time profiles General tab
The second is the Periods tab, where you can specify the time intervals when you want to allow the incoming calls from outside lines (for example).
Figure 6 - Time profiles Periods tab
To specify the time intervals; just click on the starting hour of the choosen day and a "New time period" window will appear, where you can name the period and set its starting and ending time. This guide sets the "Start time" to 7 o'clock, and the "End time" to 16 o'clock, as Figure 7 shows. After you are done with the settings, click on the Save button.
Figure 7 - New time period settings
This guided shows 5 time periods and named them "Working hours", as you can see them on Figure 8 below.
Figure 8 - Working hours
After you are done with configuring the time periods, scroll down the screen and click on the OK button.
Figure 9 - Saving the time profiles
You will notice that, the time profile has been created successfully as it appears in the Time profiles window.
Figure 10 - The created time profile
With this, the setup of the time profile is done.
For this example, you will need an Outside line, some SIP extensions, and two dial plans for the time profile to work precisely. So let's take a quick look how to setup these.
You can manage the incomming calls from outside telephone networks (GSM, analog networks). With the time profiles and to see how they work, you will need an outside line in your Ozeki Phone System XE.
For more information about the outside lines please visit the page of the telephone network configuration.
You are going to need some extensions too, visit the following page for their
How to connect telephones to Ozeki Phone System XE
And lastly, you will have to setup some dial plans between the outside line and the extensions. You will need one dial plan that is going to be used during the time intervals, and one that is going to be used by default. The destination of these dial plans should be different. For detailed decription about the dial plan configuration, take a look at the How to setup Call routing page.
After the configuration is finished, you can make a test call. Call the extension that you have set to be available during the time interval, from the outside line. If you call during the set time interval, then the extension should ring, otherwise the default extension should ring.
Time profiles are easy to use and they are great tools to control your incoming calls from outside lines (for example). Especially if you want to transfer the incoming calls to your live agents during the working hours, or to the voicemail otherwise.
If you have any questions or need assistance, please contact us at email@example.com
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