For initiating phone calls directly from a webbrowser, you need to install a new Webphone extension. With it, your employees can log into the company network through a website and make calls not only towards the phone numbers of the inner network but also to outside numbers. In the latter case, they will be able to make business calls from the budget of the company. The HTML user interface and the functionality can be customized according to your needs. The following step-by-step guide explains what you need to do in order to setup and configure your Webphone extension in less than 10 minutes.

Configuration steps

Step 1: Add a new Webphone extension

Step 2: Configure your Webphone extension

Step 3: Test and generate HTML

Step 5: Customize your webphone extension

Step 5: Setting up Dial plans

Step 1 - Add a new Webphone extension

First of all, login to the Ozeki Phone System XE using your username and password (Figure 1).

Figure 1 - Ozeki Phone System XE login screen

After logging in, you need to add a new Webphone extension in the Ozeki Phone System XE. On the Extensions column click on the 'Add' button on the top right-hand corner of this section (Figure 2).

Figure 2 - How to add a new extension

The 'Extensions' panel will appear. Here you need to look for the 'Webphone extension' in the 'Standard Extensions' column then click on the 'Install' button next to it (Figure ).

Figure - How to add a Webphone extension

Step 2 - Configure your Webphone extension

Now the configuration panel of the Webphone extension can be seen.

You need to enter a telephone number that will be assigned to the Webphone extension. (This phone number will be used in the dial plan forward calls coming to or made by your client application.)
After entering a number, you need to provide a password for this extension, which is at least 8 consists of characters.
Then, you need to choose the type of the extension. If you want to create your own webphone, you should choose the developer friendly version, but if you don't want to create a custom one, just pick the Webphone with keypad option.

If you configured your webphone click on the 'OK' button (Figure 3).

Figure 3 - How to configure your Webphone extension

Step 3 - Test and generate HTML

Now you are ready to test your webphone extension. Click on the green 'Test webphone' link on the left. And provide your webphone username and password. It will connect to your PBX, and you will be able to call other extensions.

Figure 4 - Testing webphone extension

Click on the blue 'Generate HTML' link on the left side, to get your webphone source code. You need to insert this code, into your web page. If you created a developer friendly version, this code will be larger, but you will have more possibilities. Note, that your web page must be placed on a webserver in order to work.

Figure 5 - Generate HTML source code for the webphone extension

Step 4 - Customize your webphone extension

If you created a developer friendly webphone extension, you are able to customize it to meet your requirements. If you have a little knowledge of the Javascript language, you can start building your webphone with the help of WebphoneAPI from scratch. Here you can find out more about how you can build a webphone with Javascript code.

Step 5 - Setting up Dial plans

By default, every extension can call every other extension. You can read more about the supported ones here.
If you would like to change the default settings, or you would like to handle outgoing and incoming calls from outside lines, you will need to set up dial plans for that, for example:

if you would like to call telephones in PSTN or GSM networks, you need to set up Standard connections within the Outside lines panel, and you also need to set Outbound routing rules within the Dial plan panel (since the called party is not on the list of Standard extensions in the PBX).
it is also possible that there are incoming calls from the PSTN or GSM networks. In these cases, you need to add Inbound routing rules to forward them to any of the extensions.
if a call is not answered by the destination and you wish to forward that to an another extension (for example to a Voicemail), you need to add new Missed call rules.
to send and receive SMS messages, you need to add new Message routing rules.

You can read more about dial plans and call routing rules here.

If you have any questions or need assistance, please contact us at info@ozekiphone.com

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