In this section you will be informed about how Ozeki Phone System XE can manage internal calls. If you intend to build a system where the employees should be in connection for the effective work, you will need a communication system that is capable to handle the connections within the company – for this, the Ozeki Phone System XE is the perfect solution.
The management of the internal calls can be the most challenging task in the building of a communication system: dependently from the size of the company and how much you intend to control the internal communication, configuring the connections can be challenging. Fortunately, with the help of the Ozeki Phone System XE server, building up the communication system of any businesses can be done fast and easily (Figure 1).
Figure 1 - Internal calls
When configuring the internal calls, with using the graphical user interface of Ozeki Phone System XE software, you can get prepared for all the chances you may need:
Creation of call groups: In the case of companies that consist of several departments or divisions, it is advisable to organize the extensions into call groups, according to the structure of the company.
Certainly, the groups can not be created only if the company has a multi-level structure, and the groups can be created not only according to the departments.
The creation of ring groups is an option that is available to help the easier accessibility. The ring groups exist only virtually in the system, so an extension can be the member of more than one ring groups.
Step-by-step installation guide: How to create call groups
Call forwarding, depending on the state: every extensions are in a given state during the working hours: 'available', 'busy', 'online', 'offline', etc. You can configure that when a call arrives to an extension, what should the server do with the call, depending on the state. For example, if it is “busy”, the call can be set to hold or forwarded to another extension (or if it is an internal call, then set it to hold, if it is an incoming call, then forward it to another extension, even within the group).
Related step-by-step guides:
The features listed above are only some of the full collection that Ozeki Phone System XE ensures you. On the web GUI of Ozeki Phone System XE, you can configure and modify the settings in the menu.
If you have any questions or need assistance, please contact us at email@example.com
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