|Find out how to setup and use the most advanced Mobile, VoIP, SMS and Web functionalities.|
|Ismerje meg, hogyan tudja beállítani és használni a legkorszerűbb mobil, VoIP, SMS és web funkciókat.|
If you have a call centre, or a local telephone network, on which you wish to monitor your employees, or defend your company from legal procedures, you are kindly advised to use a service named Call Recording. If you read along this article, then you will learn what it is and how you can enable it.
What Call Recording means is not hard to guess (the process of recording calls), but how it is done is a little bit more complicated to find out. Call recording can be initiated by either a user or the system.
It is User Initiated if the user presses the Record button or dials a start feature code on his or her IP phone.
Within an IVR system, for example it is usually System Initiated, for legal purposes and quality control. Then a PBX is configured by the domain administrator to record calls automatically based on the following:
Figure 1 - Setup Call Recording with Ozeki Phone System XE
How to Enable Call Recording (as seen in Figure 1)
Launch Ozeki Phone System XE from your Desktop.
Enable Call recording service
Configure the desired options (for example whether you would like a voice message to be played before call recording, or you can define the calls that your wish to record)
You are ready to use Call Recording service.
User Initiated Call Recording:
Ozeki Phone System XE gives you the reliability and security that you need due to its multifunctionality and high expertise. This versatile technology will always provide you the best quality of service and the easy usage that you need.
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