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It can easily happen that one of the members of the communication does not own a microphone, or does not have a sound device. This problem can be solved by sending messages to each other, rather than making a voice call. Similar to voice calls, messages also have to be routed. Ozeki Phone System XE provides dial plans for routing messages as well.
The following step-by-step guide will show you how to make a dial plan for messages, and an example will be used to illustrate them; a dial plan will be created for sending messages between two SIP extensions.
Step 1: Setup two SIP Extensions
Step 2: Make a dial plan for messages
Step 3: Send test messages
Begin the guide with logging in to Ozeki Phone System XE (Figure 1).
Figure 1 - Login screen of Ozeki Phone System XE
You can handle messages from all sources and destinations (for example: Email providers and SMS Modems). This guide will introduce the steps by using local extensions, so it is assumed that you have already added extensions to Ozeki Phone System XE.
If you need help, please visit the Extension setup guide.
Figure 2 - Connected SIP extensions.
To make a dial plan, go to the main page of Ozeki Phone System XE, and click on the Add button at the Dial plan section (Figure 3).
Figure 3 - Adding a dial plan
About the Messages Dial plans:
You can see four columns (as Figure 4 shows below):
Routing rule conditions:
The call will be sent from the source to the destination, if all of the set conditions suits the selected attributes. You can define conditions for the Recipient, the Sender and the message's Type attributes with the followings:
If there is a call which has passed all the set conditions, it can still contain the extra characters for the purpose to indicate something to the dial plans. Since you will not need those anymore, before the PBX sends the call to the destination, it can make preprocessings on the Recipient and the sender attributes:
As the guide's next step, select:
Basically, this dial plan sends a message from any device to another within the Ozeki Phone System XE. The Dial plan doesn't change the original path of the message, it is going to be sent to the number defined by the sender (Figure 4).
Figure 4 - Configuring the dial plan
You can check the examples chapter for more information about setting up conditions.
At this step, two SIP extensions will be used within the Ozeki Phone System XE. One is an X-Lite Softphone SIP extension with the phone number "1001", the other is a Softphone Bria SIP extension with the phone number "1003".
On Figure 5, you are about to see a sent message from the number "1001" X-Lite Softphone, to the number "1003" Softphone Bria. The X-Lite Softphone is at the left side with its chat interface, and the Softphone Bria is placed at the right side.
Figure 5 - Sending a message from X-Lite to Bria
On Figure 6 you are going to see the exact opposite. Now, the message is sent from the number "1003" Softphone Bria, to the number "1001" X-Lite Softphone.
Figure 6 - Sending a message from Bria to X-Lite
To manipulate the messages' destinations, it's really easy to set up routing rules with the help of Dial plans. You can even manage messages from inside and outside extensions, and forward them to anywhere.
As you can see, implementing call routing for messages can be easily done by setting up message dial plans in Ozeki Phone System XE. If you follow this guide, you can connect SIP extensions to the Ozeki Phone System XE, and send messages to each other from them, by making a simple dial plan.
If you have any questions or need assistance, please contact us at email@example.com
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