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Ozeki Phone System XE provides professional support for making outgoing calls worldwide from all of the corporate extensions. When you make a call through the PBX from your network, and dial a device of an outside network, it is called "Outbound call". Due to its flexibility, Ozeki Phone System XE offers remarkable options for configuring outbound call routes. This way, you can ensure a cost-effective, reliable and high quality telephone system for all employees.
This guide provides information about implementing dial plans for Outbound calls in Ozeki Phone System XE. First, you have to setup SIP extensions in the PBX, and connect them to an outside network. At the end of the guide, you can test the results.
Step 1: Installing outside lines and extensions
Step 2: Making a dial plan
Step 3: Making a test call
Introduction to Outgoing calls
When an employee initiates a call from one of the corporate telephone devices (from a phone, a computer or even a mobile device), the employee can call both an internal extension and an external telephone number. Accordingly, it is recommended to make a distinction between internal and external calls and to make separate call routing rules for them during configuration. Separation is useful, because internal calls are free of charge, so if it is possible, the PBX can select an internal extension to reach the intended person according to the call routing rule.
Outgoing call routes
When an employee initiates a phone call from a corporate phone extension to a foreign country, the call will go through the following route: first, it goes through the corporate server, then the network of a service provider and arrives to the Internet. Through the Internet, it arrives to the server of Ozeki Phone System XE that forwards the call to its destination. Using the Internet, Ozeki Phone System XE is able to connect to any of the PSTN networks worldwide; and the call will arrive to the called party through the PSTN network.
Accordingly, the server of Ozeki Phone System XE connects to the PSTN network, which the dialed number belongs to.
These calls are charged according to local tariffs that results in same costs as if the call would have been made from the neighborhood.
Advantages of configuring outgoing call routes
A well-configured telephone system makes the workflow easier and more efficient: you can control calls, ask for cost accounting, restrict the calls and also create call recordings. Let's see some of the options and their usage:
Statistics: you can create statistics based on outgoing calls for a person, a group or even the whole organization. By logging outgoing calls, you can have exact data about the length of the initiated calls, the called numbers etc. These statistics can help you improve the efficiency of the workflow in your business.
Efficiency: you can have exact data and statistics about the efficiency of employees in departments where lots of telephone calls are initiated during their daily work (e.g. sales and marketing departments). This way you can easily compare business results based on exact data. By comparing statistics, you can see if there is a need for improvement in efficiency and you can make the necessary steps in time instead of having deficit for months.
Control: with the help of Ozeki Phone System XE, you can also take control of your employees. By logging outgoing calls, you can see if an extension called internal or external numbers, how long the calls were etc. For example, if there are too much external calls, you can configure the PBX to restrict outgoing calls when there is an option to reach the intended person on his internal extension.
Call records: call recording is an essential task for all call centers, however, other departments and organizations can also enjoy its advantages. Since call recording is the best solution for quality control on several fields, Ozeki Phone System XE makes call recording easily available for all departments. This way, you can easily create records about incoming and outgoing calls, as well.
Cost accounting: Ozeki Phone System XE makes exact cost accounting possible. This feature can be critical for organizations that provide cheap telephone lines for employees but the initiated calls are paid separately by the given department or branch office etc. With cost accounting you can keep exact and transparent cost accounts separately, so you can easily follow costs of one department or branch office.
Restrictions: as in case of incoming calls, you can also make restrictions for outgoing calls. Ozeki Phone System XE makes it possible to forbid premium rate calls or international calls for some extensions or ring groups.
First of all, login to Ozeki Phone System XE (Figure 1).
Figure 1 - Login screen of Ozeki Phone System XE
As the first step, you need to make sure about the availability of the system
elements, you would like to use. This guide will use VoIP Service Provider (but you could
use any of the Outside lines). If you need some help, please visit the
VoIP Service Provider Installation guide and the
Extension setup guide.
Now it is assumed that you have already added extensions to Ozeki Phone
System XE, and that you configured your VoIP Service Provider with its own extensions.
Figure 2 - VoIP Service Provider and extensions installed
At this step it is assumed that you have already have SIP extensions for Ozeki Phone System XE, and you configured the VoIP Service Provider with its own SIP extensions.
You are going to make a dial plans for outbound calls. In order to do that, first go to the index page of Ozeki Phone System XE, and click on the Add button at the Dial plan section (Figure 3).
Figure 3 - Adding a dial plan
About the Outbound Dial plans:
You can see four columns (as Figure 4 shows below):
Routing rule conditions:
The call will be sent from the source to the destination, if all of the set conditions suits the selected attributes. You can define conditions for the Dialed number, the Caller ID and the Caller display attributes with the followings:
If there is a call which has passed all the set conditions, it can still contain the extra characters for the purpose to indicate something to the dial plans. Since you will not need those anymore, before the PBX sends the call to the destination, it can make preprocessings on the Dialed number, Caller ID, Caller display attributes:
As the next step, select:
Figure 4 - Configuring the dial plan
For make a test call, the number "1100" of Ozeki Phone System XE will dial the number "2006" SIP Extension of the VoIP Service Provider. You can get information about the test call from the log of the number "1100" SIP Extension in Ozeki Phone System XE (Figure 5).
Figure 5 - SIP Extension log
As you can see, the Outgoing call started message tells you that the call was initiated from the number "1100" extension of Ozeki Phone System XE and went to the number "2006" extension of the VoIP Service Provider. The call was succesful and the dial plan did its job.
If you would like to make calls which would use outside lines, you can only do that by using dial plans, since you need to indicate this intent to Ozeki Phone System XE. To do it, you need to set up routing rules for your purposes, otherwise the PBX would try to send the calls to local extensions. A few examples to understand the conditions:
The guide above gave you a better understanding of the call routing of Outbound calls using the dial plans of Ozeki Phone System XE. If you follow the instructions step-by-step you can easily setup a dial plan for Outbound calls, and test it with SIP extensions.
If you have any questions or need assistance, please contact us at firstname.lastname@example.org
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