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How to setup Ozeki Webphone Gateway with Concrete5

Overview

By connecting a webphone to the Ozeki Phone System XE you can make it possible for your customers to reach your support staff easily. Any web browser is capable of handling microphones and web cameras, making voice and video chat become available. This leads to numerous new possibilities: fast, effective and easy-to-use availability (results in higher income) for companies, great quality communication and also fast, effective and easy-to-use accessibility for the customer.

This guide helps you to build your own CMS system with a Webphone Gateway. It creates more possibilities to reach your customers or your friend over the webphone connection. You can easily create this webphone if you follow the steps and configure the tools which are important for the connection. Ozeki Wephone Gateway provides you a new facility in world wide web. You can use it for your own business and aims. In order to build your own Webphone Gateway and start calling your contacts, you need to connect Ozeki Phone System XE to your CMS System.

<3>System architecture

Figure 1 - Connect with Concrete5

If you follow the steps of the configuration guide below, you will have own CMS system which is connected to Ozeki Webphone Gateway. The system will work as follows:

  • Create your own Concrete5 website
  • Add Ozeki Webphone Gateway to your own site.
  • Connect the Webphone with Ozeki Phone system XE
  • You can start call your contacts via Ozeki Webphone Gateway

Configuration steps

In this few step you get information about how can you configure and build your own CMS system with Ozeki Webphone Gateway. Before you start to configure this solution it is assumed that you have already installed your Ozeki Phone System XE, downloaded from this page. You will also need a configured webserver like XAMPP or Wamp.

Step 1.) Install Concrete5

First, download the newest version of Concrete5 from the official web page. Unpack the files to the directory of your webserver. Open your browser and type into the following text: http://localhost.
It will navigate to the Concrete5 directory from the main page. Now you can start to install your CMS system, after the installer tested the required items. (Figure 2)

Figure 2 - Testing required items

After that, create a new table in your database for your webpage.
In the next step name your site, give the database information, setup the administrator information and decide, whether you would like to use a sample content or an empty site. Click on install to proceed.(Figure 3)

Figure 3 - Create the webpage

Step 2.) Create a Webphone

In this step, you need to create and set a webphone using Ozeki Phone System XE. Here you can find a detailed guide to help you with this.

Step 3.) Connect Concrete5 with Ozeki Webphone Gateway

Now go to your webpage. On the top left corner, click 'Edit' to modify your site. (Figure 4)

Figure 4 - Edit the page

Choose the tab, where you would like to insert your webphone extension. Click on it with the left mouse button, then select 'Edit' from the local menu. (Figure 5)

Figure 5 - Insert webphone

You have to modify the HTML content of the selected panel. This function can be accessed by clicking the 'HTML' button. (Figure 6)

Figure 6 - Modify HTML content

Paste the generated JavaScript code into the HTML content of your module. Note that, if the PBX and the webserver are hosted in different computers, you have to replace the generated IP address with the address of the PBX. Also change the port number to 80. To save the changes click 'Update'. (Figure 7)

Figure 7 - Update content

As you can see, a link appeared. Now you are ready to insert your webphone into your site. Click 'Save' to proceed. (Figure 8)

Figure 8 - Save changes

Step 4.) Make a test call

Now click on your webphone. A popup window will appear, where you will be able to make calls. (Figure 9)

Figure 9 - Make a test call

You can dial your own SIP devices if you click on the calling button. You should set a dial plan, don't forget to set it, because it will transmit the call to your customer (Figure 10).

Figure 10 - Check calling on Call History

Conclusion

If you have followed these steps, then you have installed the Ozeki Webphone Gateway and the Concrete5 CMS system and you have made phonecalls over the Webphone Gateway in your web browser. In these steps you could learn new possibilities of the CMS system of your business. You can add your Webphone Gateway into your website or your CMS system. If you have followed these steps and you have finished the configuration, then you can make phonecalls over the Webphone and you can dial your own phones and other devices which support the SIP protocoll.

If you have any questions or need assistance, please contact us at  info@ozekiphone.com

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