What is an Auto-Attendant?

An Auto-Attendant (Automated Attendant or AA, or Virtual Receptionst) allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist.

Auto-Attendants are usually used in telephony systems, they automatically greet the callers with a prerecorded message and then instructs them, based upon some menu options, to press the appropriate keys on their telephones to access different departments, individuals, or services.

If the wanted extension is not available, then the AA can transfer us to the belonging voicemail account to leave a message.

Auto-attendants are usually built-in to IP PBXs, because most businesses greatly benefit from using them. Mainly because AAs help to reduce the costs of the companies with replacing human operators, secondly with increasing the number of clients that can be handled simultaneously.

OZEKI Phone System has admirable auto-attendant features.

If you have any questions or comments please do not hesitate to contact us at info@ozekiphone.com

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