How to setup system notification in Ozeki Phone System

Ozeki Phone System provides a System Notification feature, which can be useful if you are providing a 24/7 service and you need instant notification in case the state of an outside line or extension changes or when someone not authorized is attempting to login to the PBX. The article below describes how you can use this notification feature and what configurations are needed to set it up in Ozeki Phone System.

If you want your service to be running with the lowest number of errors and pauses then using the system notification feature of Ozeki Phone System is the key to this.

Step 1: How to add an email provider in Ozeki Phone System

To setup the notification feature in PBX you have to create an email provider connection and a dial plan for messaging. To do so login to Ozeki Phone System (Figure 1). Type in your username and password then press login.

ozeki phone system login screen — Figure 1 - Ozeki Phone System login screen

On the left side of the screen you will see a blue bordered box called Outside lines. Click ’Add’ (Figure 2). You need to install an Email provider. If a notification needs to be sent out in email, the PBX can forward it to the email provider to send it out to the set email address.

outside line adding — Figure 2 - Outside line adding

On the right half of the screen you will see an ’Email provider’ label. Click the ’Install’ button next to it (Figure 3).

install new outside line tab — Figure 3 - Install new outside line tab

How to configure the email provider in Ozeki Phone System

On the configuration panel of the new Email Provider, enter the name of this connection. After that you need to specify the SMTP server name, the Port number and an email address as a default sender address. In case of using traditional email services, like G-Mail, Yahoo, etc., you need to fill out the other edit boxes as well. For this information please ask your Email Service Provider. Having done these steps, click on the 'OK' button (Figure 4).

setup email provider — Figure 4 - Setup email provider

Step 2: How to add a dial plan rule to the email provider in Ozeki Phone System

In the Activity menu panel, you will see that the SMTP connection is estabilished. Next you need to add a dial plan rule to the email provider. You will see a warning message after creating the email provider. Click on ’Create dial plan rule’ (Figure 5).

warning message — Figure 5 - Warning message

A dial plan needs to be created to determine which emails will be forwarded to the email provider. After they are forwarded they will be sent out. The Rule scope has to be set to ’Messages’ and the destination has to be set to the email provider you have just created.

Then set the source to 'Any source'. This can be an extension or an outside line. You can even specify a range of extensions. If you’re ready setting up the dial plan click ’Save’ (Figure 6).

add dial plan rule — Figure 6 - Add dial plan rule

Step 3: How to setup the system notifications in Ozeki Phone System

Now you can setup the system notifications, to do so move your mouse cursor to the PBX features on the top of the screen and click on Preferences (Figure 7).

preferences menu — Figure 7 - Preferences

In the preferences window click on the System notifications on the left side of the screen and then click on Add rule (Figure 8).

In the General tab you need to configure the following (Figure 9):

Notification rule name: This is used to identify the system notification.
This rule is active: This checkbox is used to enable or disable this system notification.
Notification type: The type of notification can be e-mail, sms or call.
Destinations (one destination per line): You have to provide e-mail address or telephone number, depending on the notification type.
Aggregate notifications: If this checkbox is unchecked, the notifications will be send immediately. If it is checked, the notifications will be send based on the aggregation interval.
Aggregation interval: If the aggregate notifications checkbox is checked, the notifications will be send together in every minutes/hours that you provided here.

notification settings part one — Figure 9 - Notification settings - part 1

In the Notification settings tab you need to select the events about you want to be notified when they occur. You can select the following notifications (Figure 10):

Outside line state change occurred: You will get this type of notification, if an outside line state change occurs. This means it goes to available or unreachable state.
Extension state change occurred: You will get this type of notification, if an extension state change occurs. This means it goes to available or unreachable state.
New version available: You will get this notification, if a new version is available from the Ozeki Phone System application.
Failed login attempt: This notification will be send, when a failed login attempt occurs in the Ozeki Phone System application.
Low disk space: This notification will be send, when the disk space is lower than 1024 MB. You will get more notification, if the free space is critical.

Step 4: How to test the notification feature

Trigger a notification event. In our case it is going to be the change in the sate of an extension. To manually change the state of an extension open it from the Extensions panel (Figure 11).

opening an extension — Figure 11 - Opening an extension

Click on Disable to change the state of the extension and then click on Enable to change it back to the state it was before (Figure 12).

changing the state of an extension — Figure 12 - Changing the state of an extension

If you did everything correctly up till now you should have received two notifications to the email address you have setup previously (Figure 13)

notification email — Figure 13 - Notification emails

If you have any questions or need assistance, please contact us at info@ozekiphone.com

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