|Find out how to setup and use the most advanced Mobile, VoIP, SMS and Web functionalities.|
|Ismerje meg, hogyan tudja beállítani és használni a legkorszerűbb mobil, VoIP, SMS és web funkciókat.|
In this article you can get to know some basic information of what a dial plan is, where it is used and what you can do in order to profit from the proper use of it. If you have a business where many phones or other devices are used for communication day by day, you need a dial plan to manage the calls. For getting to know how to make use of a dial plan, take a look at this page.
A dial plan is the automated system in the server that the admins can configure and that manages the internal and external calls, the call forwarding, call hold, restrictions and all the other features that belong here. Dial plans can be extremely difficult to create in a terminal, but with Ozeki Phone System XE, configuring a dial plan can be done easily in a few minutes (Figure 1).
Figure 1 - What is Dial Plan?
Dial plans are used in companies where a high number of phone lines are used simultaneously: in offices and call centers in particular. Dial plans help the calls to arrive to the proper extension, and used together with IVR (Interactive Voice Response), an advanced, high-quality and professional communication system can be created for professional businesses or services.
When configuring a dial plan, you can give these settings to the server:
With using Ozeki Phone System XE, these settings can be done in a few seconds per device, saving time for the admin and tons of headache for the employees.
The configuration of your dial plan is quite easy with your Ozeki Phone System XE graphical user interface: you just need to choose the proper menu items and add or remove the extension number to the lists.
The Ozeki Phone System XE is ready to be used in the time you have downloaded the software. After the few minute work of connecting the extensions, you can configure your dial plan according to your needs and aims. Having done this, your professional communication system is set and ready to manage your important calls.
For getting to know more about the call management that Ozeki Phone System XE provides you, read through some of our pages:
If you became interested in this topic, please watch our video:
What is Dial Plan?
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