Record Calls on VoIP

This page is going to inform you about call recordings in the case of VoIP calls. After reading these lines, you will get to know why the call recordings are useful and how can they be created. If you are interested in having a reliable communication system and want to ensure high quality customer service, this page will probably help you.

Call Recording with Ozeki Phone System

The Ozeki Phone System can make call recordings according to these features:

  • the audio files are made in .wav or .mp3 file formats
  • can record the conversation in a single file
  • or create separate files for the incoming and the outgoing voice data
  • and Ozeki Phone System can also use the speech to text engine to make text data instead of voice data, and to look for keywords in the conversation

The multimedia data must be stored somewhere. Here is the list of the possible ways of storing the audio or video call data:

  • you can have separate hard drive(s) to store the audio data
  • you can have separate folders for each extension
  • with a proper database support, you can store the audio data according to the keywords generated by the speech to text engine
  • using archiving and deleting policies can help you in the data management: which audio data need to be stored and for how long (e.g. automatically deleting the voice mail after listening to it)

process of call recording with ozeki phone system
Figure 1 - The process of call recording with Ozeki Phone System

About Call Recording in General

Call recording is a very useful and important feature that individuals use for voicemailing and most enterprises use in their work. If the workers' calls are recorded, the enterprise can:

  • be sure that the workers will not use the corporate phone system for personal use
  • improve the communication skills of their employees (with listening to the records)
  • prevent the cutomers and the employees become rude with each other
  • have evidence about the call for preventing further arguments

Actually, the management and ways of use are not different in the case of VoIP calls and the traditional ones. The only difference is that the data are transferred via the Internet and not via the conventional landline network.

So to sum up, Ozeki Phone System is the perfect solution for creating a modern communication system that is capable to manage phone and multimedia calls, and with the help of the call recording feature, your enterprise can work more effectively and have contented customers.

To get to know more about how to achieve such a great telecommunication system, please take a look at out other pages:

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