Call Recorder

Ozeki Call Recorder is a professional call recording software application which can be used to record phone conversations on multiple phone lines simultaneously. By using this software you can efficiently monitor and evaluate the performance and the quality of the whole call center or just a particular agent.

This is an example project for Ozeki Phone System. It comes with a fully functional installer that will install the ready to use application to your Windows PC. You may also download and modify the source code and distribute the modified version freely.
The project uses the Ozeki VoIP .Net API.

ozeki call recorder
Figure 1 - Ozeki Call Recorder

Download

Call Recorder
  1. ozeki-phone-system-call-recorder.zip
  2. ozeki-phone-system-call-recorder-source.zip

Quick Start Tips

Ozeki Call Recorder allows you to select then record one or more calls. Firstly, you can see in the GUI all of your registered standard outside lines (VoIP service provider, ISDN phone line, PSTN device) and all of your registered extensions (i.e. SIP extensions or mobile clients). You can specify which entity's calls will be recorded.

  1. Select one or more entities
    Choose from your registered outside lines and extensions by marking the checkbox next to the appropriate entity. All calls, which take place through the marked entities, will be recorded.

  2. Specify your preferences
    Click on the "Preferences" tab in the top of the screen where you can specify your special needs (recording format, recording path, etc.). This configuration will be valid for all the calls.

  3. Start recording
    After you have selected the proper entities, recording starts automatically when a call . Next to the particular extensions/outside lines, the red "REC" cirle shows that the recording is in progress.

  4. Watch the recording statistics
    Select an outside line or an extension then click on the "Recording details" tab. Here you can find some recording data for that specific entity in the right side (total saved files, the folder of the recorded call, total call duration, etc.).

  5. Check the previous recordings
    Click on the "Recorded files" tab to view the all the recorded conversations.

video icon Detailed video tutorial for successful starting

Ozeki Call Recorder can be used effectively for...

Ozeki Call Recorder is a great solution for either for-profit or non-profit organizations where telephone communication has crucial importance. This software enables you to control the call center agents' work by recording their phone conversations then evaluate their efficiency. You can give feedback for your employee in order to stimulate them for more satisfactory performance.

Quality management objectives:
  • Quality controlling of the call center work
  • Performance feedback for the call center agents
  • Remote monitoring of the agents

Marketing objectives:
  • Improve your telemarketing techniques

Key features

High level of scalability - it can record simultaneously as many calls as the PBX allows ✔
Record VoIP and PSTN calls as well ✔
Find and play recording quickly and easily in chrocological order per entity ✔
Save recordings as wav or mp3 files ✔
Call recording concerning to a particular extension or a particular type of connection's all calls ✔

What is needed

  • Windows-based PC or notebook
  • Ozeki Phone System (Click here to download)
  • Phone service: a VoIP/Internet phone service, a PBX with SIP extensions or a PSTN line (with modem)

Download Ozeki Call Recorder example program absolutely free

More information