Agent Dialer

Make your communication system more flexible, time and cost-effective by using Ozeki Agent Dialer, which enables your call centre agents to call solely the available phone numbers and talk with a live person (busy, no answer and disconnected lines are excluded). This way, the agents can initiate only answered calls that increases the chances of the successful deals as well.

This is an example project for Ozeki Phone System. It comes with a fully functional installer that will install the ready to use application to your Windows PC. You may also download and modify the source code and distribute the modified version freely.
The project uses the Ozeki VoIP .Net API.

ozeki agent dialer
Figure 1 - Ozeki Agent Dialer

Download

Agent Dialer
  1. OPSAgentDialer.zip
  2. OPSAgentDialer_source.zip

How does it work?

When you need to call several phone numbers from a call list, Ozeki Agent Dialer enables to dial them sequentially and automatically. If the software finds a busy, no-answer or disconnected line, the program will skip over it. The Agent Dialer switches only the available lines. It means that you will not be involved in a call until a live person answers.

When a live person answers, the message status can be seen in the 'State' column. After you have finished the call, the software will dial the next available telephone number.

Detailed video tutorial for successful starting


Core business benefits

  • More successful calls, more efficient phone conversations
  • No wasted time to dialing and listening the ringing
  • More time for make deals


Quick Start Tips for Predictive Dialing

In case of predictive dialing, the software dials an available telephone number. After the recipient answered the call, an avaliable agent connects to the call.

  1. Specify your API Extension ID
    Click on the 'Settings' tab then enter the ID of your API Extension that has been added previously in Ozeki Phone System

  2. Import a call list
    Create a csv file filled out with user data (Name, PhoneNumber) and import your existing phone list.

  3. Let your agents login
    The call centre agents need to log in in order to be ready to answer the calls.

  4. Initiate predictive dialing
    Click on "Start" button to dial now.

Ozeki agent dialer can be used effectively for...

Marketing objectives:

  • Outsourced call centre campaign with many agents
  • Business marketing campaigns by a single user

Non-profit objectives:
  • Fundraising campaigns

Political objectives:
  • Election campaign to get more voters
  • Call campaign to deliver consistently uniform marketing or sales messages by agents


Key features

It is easy to download and setup in less than 10 minutes ✔
VoIP Internet dialing services or your company's PBX system can be used to operate the agent dialer (there is no need for telephony hardware) ✔
High level of scalability - can dial as many simultaneous calls as your PBX allows ✔
In predictive dialing mode, leaves voice messages on answering machines or skipping them automatically ✔
Agents can work anywhere in the World, only Internet connection is needed ✔
Extensive interface for system integration for developers ✔
Integration with any Window-based software, such as SQL database ✔

Key features in more details

What is needed

  • Windows-based PC or notebook
  • Ozeki Phone System (Click here to download)
  • Phone service: a VoIP/Internet phone service, a PBX with SIP extensions or a PSTN line (with modem)

Download absolutely free Ozeki agent dialer example program

More information