Agent Dialler

The following table presents what core benefits Ozeki Agent Dialler has. Our Example Project offers you all of these functionalities free of charge, but due to the free source code, you can easily complement this feature list by developing your own ideas.

 Agent Dialler Key Features

It is easy to download and setup in less than 10 minutes ✔
Works on any Windows-based PCs or laptops ✔
New generation dialler with predictive dialler ✔
Skips busy, no answer or disconnected lines automatically ✔
Works with any VoIP, SIP, PBX or PSTN phone line ✔
The call list can be endefinitely extensible ✔
Enables unlimited custom data fields and dispositions ✔
Alternate number dialling option ✔
Recalls the busy or unanswered lines ✔
Automated pause/resume according to the agent's availability ✔
Prerecorded audio files can be played during the call ✔
Agents can work anywhere in the World, only Internet connection is needed ✔
Calls can be transacted on the agent's computer by using a headset to talk ✔
Shared call list that can be managed on the server PC ✔
High level of scalability - can dial as many simultaneous calls as your PBX allows ✔
Supports LAN, WAN network configuration ✔

 Agent Dialler + Call Center Manager & Client With CRM Functionality

Call recording option ✔
Call monitoring by joining and listening to the conversation ✔
Statistical data gathering to evaluate the agents' performance ✔
Agents can be assigned to roles and target groups ✔
Recalling manager - reassigns & reschedules callbacks ✔
Prevents calls to already opt-out phone numbers automatically ✔
Agent can access or update to CRM records according to their roles ✔


Download Installer    Download Source Code

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