How to Setup Call Recording

If you have a call centre, or a local telephone network, on which you wish to monitor your employees, or defend your company from legal procedures, you are kindly advised to use a service named Call Recording. If you read along this article, then you will learn what it is and how you can enable it.

What Call Recording means is not hard to guess (the process of recording calls), but how it is done is a little bit more complicated to find out. Call recording can be initiated by either a user or the system.

It is User Initiated if the user presses the Record button or dials a start feature code on his or her IP phone.

Within an IVR system, for example it is usually System Initiated, for legal purposes and quality control. Then a PBX is configured by the domain administrator to record calls automatically based on the following:

  • Every call answered by a Ring Group
  • Every call to Internal Numbers
  • Every call to External numbers
  • Every call from an Extension
  • Every call to an Extension

setup call recording with ozeki phone system
Figure 1 - Setup Call Recording with Ozeki Phone System

How to Enable Call Recording (as seen in Figure 1)

  1. Launch Ozeki Phone System from your Desktop.

  2. Enable Call recording service

  3. Configure the desired options (for example whether you would like a voice message to be played before call recording, or you can define the calls that your wish to record)

  4. Accept the Terms of Use.

  5. Save changes.

  6. You are ready to use Call Recording service.

User Initiated Call Recording:

  1. User pushes record button or a certain code to start recording
  2. Notification can be enabled to be played to the customer before recording starts.
  3. When call is ended, it is saved to an .mp3 or a .wav file.

Ozeki Phone System gives you the reliability and security that you need due to its multifunctionality and high expertise. This versatile technology will always provide you the best quality of service and the easy usage that you need.

Read these pages for further information:

More information