Agent Dialler

Frequently Asked Questions

Below you can find a collection about the most frequently asked questions. This questions and answers are related to wide range of topics, such as installation, appropriate usage, performance, etc.

If you have any other questions or need assistance, please contact us at info@ozekiphone.com


How do I setup Agent Dialler so calls are forwarded to my agents?

  1. Download and install Ozeki Phone System (Click here to download)

  2. Download and install Agent Dialler example project (Click here to download)

  3. Install a new API Extension in Ozeki Phone System. For this purpose, you need to click on 'Install new' button on the 'Extensions' panel then select 'API Extension'.

  4. Install a new VoIP Provider or PSTN devide in Ozeki Phone System. For this purpose, you need to click on 'Install new' button on the 'Outside lines' panel then select 'VoIP service provider' or 'PSTN device'.

  5. Now you need to configure the routing rules: set up that the e-mails coming from the API Extension will be transferred through the VoIP provider or the PSTN line.

  6. Having done these steps, you need to install SIP accounts for the operators in Ozeki Phone System then configure their new SIP account in their softphone or desktop phone.

  7. Start Ozeki Agent Dialler and load the call list.

  8. You need to specify on the Settings panel, that which is an agent from the installed extensions. (For example: there are more departments in a particular company, such as sales, developers, finance, logistics. However, only the sales department works on marketing campaigns. In this case, there is a need for defining that the sales employees' extensions are agents.)

  9. Provide the API Extension that will be used by the agents. You need to specify the previously installed API Extension.

  10. Click on 'Start' button.

How can I setup Auto Dialler if I only have a single agent?

  1. Download and install Agent Dialler example project (Click here to download)

  2. Configure Ozeki Agent Dialler to use a phone service of your choice. IT can be a VoIP service over the Internet or your company's PBX system.

  3. The agent can talk with the customers by using a headset.

  4. Load your call list and click the 'Start' button.

What do I need to run Ozeki Agent Dialler?

  • Windows-based PC or notebook for each agent

  • Ozeki Phone System IP PBX (Click here to download)

  • Phone service: a VoIP/Internet phone service, a PBX with SIP extensions or a PSTN line (with modem)

What does it happen when Agent Dialler connects with a live person?

  • The program is looking for an available agent

  • The call will be directed to the computer of the available agent

  • The agent can answer the call by using a headset

What can an agent do when a call is connected?

  • The call can be transferred to another agent

  • The agent can access a dial pad to enter touch tone keys as well if it is needed

Is there any differences between an auto dialler and a predictive dialler?

Yes, the main difference is in connecting a call to an agent. In case of auto dialler, the recipient must press a button in order to connect to an agent. In case of predictive dialling, the live answered calls will be connected automatically to the agent.

Therefore, predictive dialler requires agents sit in front of their computers. The agent should answer the call promptly, otherwise the recipient is likely to hangup the phone.

How many agents can Ozeki Agent Dialler support?

  • It depends on your computer power and your Internet bandwidth. You can add more lines or agents any time.



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